Terms and Conditions
General Terms and Conditions of Chambres d'hôtes Rêve du Verdhon
Below you will find an overview of our General Terms and Conditions and ask you to read them before booking and staying in our B&B. If you book a stay at Chambres d'hôtes "Rêve du Verdhon" you agree to these Terms and Conditions as a tenant
General
1.1 The General Conditions are intended exclusively for booking a stay in "Rêve du Verdhon". The owner undertakes to ensure a good reception of guests and to provide the necessary information of the region to make their stay as pleasant as possible.
1.2 Guests must have a permanent place of residence or stay.
1.3 Length of stay: The tenant who reserves a stay for a definite period as described in the reservation document and on the invoice may in no case claim any right to remain in the Chambres d'hôtes "Rêve du Verdhon" at the end of the stay.
1.4 Arrival : The tenant must arrive on the day and time indicated on the reservation document. In case of early or late arrival, the tenant must inform the owner. Check-in is possible from 16:00 to 22:00, check-out is from 8:00 to 10:00. Exceptions can be made by agreement. There will be no refund in the event of early departure.
1.5 Capacity : The present agreement has been drawn up for a specific number of persons. If the number of guests exceeds this number, the owner has the right to refuse additional guests. This refusal can under no circumstances be considered as a modification or a breaking of the contract on the initiative of the owner, so that in case of departure of a greater number of clients than those refused, no refund can be considered.
1.6 Children: As Chambres d'hôtes "Rêve du Verdhon" has only 2 person rooms and we consider safety very important, it is not suitable for children under 12 years old and only admitted with mutual consent. If the tenant does not respect this clause, the owner has the right to refuse the stay with the children, without the tenant being able to claim a refund of the rent.
1.7 Animals: The agreement will specify whether or not the tenant is allowed to stay in the company of a pet. Only dogs with social behaviour towards people and other dogs will be accepted. If the tenant does not respect this clause, the owner may refuse the animals. All pets must not be left unattended on the premises.
1.8 Smoking: It is strictly forbidden to smoke in the rooms and the communal breakfast area. Smoking is neither allowed at the swimming pool. Smoking is allowed on the outside terraces, but for reasons of fire risk, the ashtrays provided must be filled with water and we ask you not to throw cigarette butts on the ground.
1.9 Use of spaces : Guests must respect the rooms and use them in accordance with their purpose. They undertake to return the rooms in good condition.
1.10 Guests may park their cars in our private car park. Parking is always at their own risk.
Rates
2.1 The rates indicated are per room, per night and include breakfast for 1 or 2 persons.
2.2 The rates indicated include the use of water, electricity, air conditioning and bath & bed linen. We request that you be ecological and therefore do not run water unnecessarily and do not leave the air conditioning on during your absence. Please also do not exceed the indicated temperatures of the air conditioner.
2.3 The rates shown are inclusive according to the then current VAT rate.
2.4 The rates indicated include a tourist tax. This tourist tax is a local tax that the customer must pay to the owner, who then remits it to the relevant tax authority.
2.5 Rates shown do not include electricity consumption for charging your vehicle, diner (table d'hôtes) and other services offered by Chambres d'hôtes Rêves du Verdhon
2.6 Rates shown do not include the cost of cancellation and travel insurance. We recommend that you take a cancellation and travel insurance.
2.7 The rates shown are subject to price changes.
Booking and payment
3.1 The reservation request is made via our own or an external booking site, by telephone, by email or verbally
3.2 The reservation becomes effective once the tenant has transferred a deposit of 30% of the total price of the stay, payable no later than as indicated on the pro forma invoice. If the reservation is made within the month before arrival, the full amount must be paid within the deadline indicated on the pro forma invoice.
3.3 Upon receipt of the indicated amount, the tenant will receive confirmation of the final reservation.
3.4 The remaining amount of the total price of the stay shall be paid no later than 14 days before the arrival date as indicated on the pro forma invoice, unless otherwise agreed with the owner. The tenant who has not paid the balance by the agreed date shall be deemed to have cancelled their stay. From then on, the rented rooms will be released and offered for rent again. No claim can be made by the tenant for the refund of the deposit.
3.5 Under no circumstances may the rent agreed between the parties be used, even partially, by third parties, natural or legal persons, unless authorised in writing by the owner. Any breach of this clause may result in the immediate termination of the lease to the detriment of the tenant, with the proceeds of the lease remaining permanently with the owner
3.6 Other charges must be paid in cash before departure or subject to agreement with the owner by bank transfer with proof.
Cancellation
5.1 Cancellation by the tenant : Any cancellation must be notified to the owner in writing.
a) Cancellation before the start of the stay: the deposit will not be refunded under any circumstances, except in case of a legal travel ban due to covid or if the owner has given his written consent. The owner will retain the total amount of the stay if the cancellation is made less than 3 days before the start of the stay.
b) If the tenant fails to appear without notice within 12 hours of the arrival date specified in the contract, the contract becomes null and void and the owner may dispose of the room. The deposit and the balance of the rent remain the property of the owner.
c) If the stay is shortened, the total amount of the rental will remain with the owner. There will be no refund.
5.2 Cancellation by the owner : If the owner cancels the stay before the start of the stay, he must notify the tenant in writing. Without prejudice to his possible claims for compensation, the tenant will be refunded the amounts paid immediately.
Force majeure
6.1 In the event of force majeure, whether of a permanent or temporary nature, Chambres d'hôtes "Rêve du Verdhon" is entitled to dissolve or temporarily suspend all or part of the agreement without the tenant being able to claim performance and/or compensation. Force majeure includes, but is not limited to: threat of war, war, revolt, strikes, boycotts, disturbances in the energy circuit, in traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, death of one of the owners or close relatives, etc. under which full or partial fulfilment of the agreement cannot reasonably and fairly be required of Chambres d'hôtes "Rêve du Verdhon". We will of course do everything possible to find you other accommodation. If you do not wish to do so, the paid costs will be credited to you immediately.
Damage and liability
7.1 The tenant is liable for damages caused by him. He is requested to take out holiday insurance or civil liability insurance for these various risks.
7.2 Use of the swimming pool is at the tenant's own risk. Chambres d'hôtes "Rêve du Verdhon" cannot be held liable for bodily injury or damage to personal property resulting from its use.
7.3 The owner cannot be held responsible for an accident involving a child left unattended.
7.4 All pets must not be left unattended on the premises. If a pet has caused damage to the property or accidents on the premises, the owner of the animal will be held liable.
7.5 Any damage must be reported by the guest to the owners immediately. Repair and or replacement costs must be reimbursed by the guest.
7.6 If keys are lost, the guest will be charged for all resulting costs.
7.7 The owners of Chambres d'hôtes "Rêve du Verdhon" are not liable for disruptions in and around the accommodation such as power and water failures, construction and/or road works in the vicinity of the accommodation.
7.8 Chambres d'hôtes "Rêve du Verdhon" can only be held liable for damages attributable to the fault or negligence of the owners, whereby the liability of the accommodation is limited to the maximum amount that the insurer of Chambres d'hôtes "Rêve du Verdhon" will pay out in the appropriate case.
7.9 The owners of Chambres d'hôtes "Rêve du Verdhon" may deny and/or refuse guests access to the accommodation with immediate effect in the event of a breach of the general terms and conditions and/or the house rules or in the event of inappropriate behaviour, without further notice and without refund of accommodation costs.
7.10 Chambres d'hôtes "Rêve du Verdhon" reserves the right to modify the terms and conditions. You accept and acknowledge as binding the terms and conditions in force at the time you use the Chambres d'hôtes "Rêve du Verdhon" website and facilities.
7.11 Dispute: In the event of a dispute that cannot be settled amicably, only the court of first instance or the local court of the place of rental shall have jurisdiction.